Privacy Policy

Data Collection

Ledger Hardware Wallet Security services collect personal data necessary for providing protection guidance, threat mitigation assistance, and support functionality while maintaining the crypto security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their private keys.

Security guidance data includes documentation access patterns, anti-phishing resource engagement, and Ledger anti-phishing interaction supporting secure transaction approval optimization. This data improves security documentation without accessing recovery phrases or private keys stored in secure element for cold wallet protection.

Threat mitigation data includes device threat mitigation guide engagement, wallet attack prevention documentation access, and phishing attacks awareness resource usage supporting phishing protection Ledger improvement. This data ensures proper protection guidance without accessing cryptographic secrets via USB-C or Bluetooth connection.

Transaction verification data includes secure crypto transactions guide engagement, transaction display confirmation documentation access, and confirm recipient addresses verification guidance interaction supporting multi-step approval optimization. This data improves verification documentation without exposing transaction details.

Support interaction data includes information users provide when submitting security-related inquiries addressing device verification prompt questions, safe URL confirmation guidance, multi-step confirmation assistance, and device reset if compromised procedures. This data enables accurate guidance for Ledger hardware wallet security completion.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, timestamps, and referral sources. This data supports security monitoring, service optimization, and content improvement analysis for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories through consent management interfaces.

Essential cookies enable core functionality including session management, security features, device authentication during Ledger Live check execution, and secure transaction approval processes via USB-C or Bluetooth connection. These cookies are strictly necessary for proper security guidance operation and cannot be disabled without affecting functionality.

Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting hardware wallet users seeking Ledger hardware wallet security assistance. These cookies help protect verify URL guidance and SSL certificate check documentation.

Analytics cookies collect anonymized usage data including anti-phishing guide engagement patterns, device threat mitigation documentation access rates, and wallet attack prevention adoption outcomes. These cookies support product improvement and user experience optimization. Analytics cookies can be disabled through consent interfaces without affecting cold storage security functionality for private key isolation.

Preference cookies remember user selections including language settings, regional preferences, and interface configurations for phishing protection Ledger access and secure crypto transactions guidance. These cookies improve user experience and can be managed through settings.

Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations including GDPR and regional privacy laws. Users can modify preferences at any time.

Analytics and Performance Monitoring

Ledger Hardware Wallet Security uses analytics to understand protection procedure adoption and optimize security guidance while maintaining user privacy through aggregation and anonymization practices that prevent individual identification.

Security analytics track anonymous patterns of Ledger anti-phishing documentation access, secure transaction approval guide completion rates, and device verification prompt guidance engagement. This data helps improve phishing protection Ledger documentation without tracking individual security activities.

Threat analytics aggregate anonymous patterns of device threat mitigation guide access, wallet attack prevention documentation engagement, and phishing attacks awareness resource usage. This information supports tampered firmware guidance improvement and physical theft documentation optimization unlike Trezor or KeepKey security analytics.

Verification analytics monitor transaction display confirmation documentation access, multi-step approval guide engagement, and confirm recipient addresses verification guidance usage. This data supports secure crypto transactions optimization for crypto security.

Analytics data retention follows a 26-month rolling period aligning with typical development cycles and regulatory requirements. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Hardware Wallet Security integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements that ensure appropriate protection for private keys security.

Device verification infrastructure supports Ledger Live check and signature verification processes during strong PIN setup verification. These services validate device integrity without accessing cryptographic secrets for cold wallet protection.

Security notification services support Ledger Live updates communication and official app verification awareness campaigns. These services distribute security information without accessing user wallet data for tamper-proof packaging verification guidance.

Cloud infrastructure providers host documentation services and support systems under data processing agreements requiring compliance with applicable data protection regulations for offline storage guidance and passphrase protection documentation.

Data Security

Ledger Hardware Wallet Security implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations supporting Ledger anti-phishing and device threat mitigation.

Security measures include TLS 1.3 encryption for all data transmission, hardware secure element protection preventing private key isolation breach, cryptographic signature verification ensuring offline verification integrity, verify URL guidance protecting legitimate resource access, SSL certificate check documentation supporting authentication verification, transaction display confirmation protection ensuring trusted output, multi-step approval guidance maintaining deliberate authorization, access controls restricting employee data access to authorized personnel only, regular security audits by independent third-party firms, and incident response procedures for addressing potential breaches promptly.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements and user-controlled physical backups, completely isolated from all connected systems including Ledger Live applications, connected computers, and Ledger infrastructure. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any security operation via USB-C or Bluetooth connection. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support channels following device reset if compromised security guidance.

Data Retention

Ledger Hardware Wallet Security retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories based on legal requirements and operational needs supporting small test transactions documentation and recovery phrase relocation guidance.

Documentation access logs are retained for 90 days supporting anti-phishing guidance optimization and safe URL confirmation compliance monitoring, then permanently deleted. Security records are retained for 18 months supporting Ledger Live check tracking and app update verification documentation.

Support tickets are retained for 3 years following last interaction supporting service quality and issue resolution for multi-step confirmation assistance and official download sources guidance. Cookie consent records follow 13-month retention per regulatory guidelines for cold storage privacy.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access affecting Ledger hardware wallet security records or phishing protection Ledger guidance history.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability to alternative services, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com using designated privacy request categories. Identity verification may be required before processing to confirm requester authority. Responses are provided within 30 days or shorter timeframes required by applicable law including GDPR requirements for secure seed phrase guidance regions.

International Transfers

Data may be transferred internationally for processing by service providers located outside the user's jurisdiction including documentation hosting infrastructure and security verification systems. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by regulatory authorities, adequacy decisions recognizing equivalent protection levels, and binding corporate rules governing intra-group transfers where applicable.

Children Privacy

Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet security activities through Ledger anti-phishing or secure transaction approval channels. If such collection is discovered through verification processes, the data will be deleted promptly upon notification.

Policy Changes

This policy may be updated to reflect changes in data handling practices, service capabilities, or regulatory requirements. Material changes will be communicated through application interfaces, website notices, email notifications, or direct communication where appropriate for device threat mitigation and wallet attack prevention systems.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for specialized handling. Privacy inquiries receive priority handling within applicable regulatory timeframes for the secure element devices. For general security support regarding phishing attacks, malware injection, or redundant copies planning, visit our Contact page.